We don't just build websites and apps, we envision connections between people and how we can improve their lives. Our strategists immerse themselves in the world of your users, uncovering their needs and motivations. Equipped with insights, we create strategies to radically shift user behaviour and generate positive results for your digital presence.
Our team is highly experienced in liasing with client stakeholders including CIOs CMOs and technical and customer service team; furthering user stories and presenting to our internal user experience (UX), design and development managers; identification and production of solutions, in the form of research, reports and analysis as well as working solutions. In addition, we have experience in assisting clients in managing their change and development cycle.
We practice a 'user-centered' design process that focuses on making the interface work intuitively for the end user. During the design process we will identify the key user types and collaborate with clients to prototype the main user journeys and scenarios with interactive wireframes. For user research, we conduct usability testing, stakeholder workshops and user focus groups. These are a set of independent sessions, led by senior Bliss Media producers and strategists. The results of these sessions are meticulously recorded and form part of analytical reports, which we present back to clients during the discovery phase of the project.
Digital strategy, digital planning and business analysis are all core services that we provide. With a large proportion of our web projects, we will undertake a comprehensive discovery and analysis phase, during which our analysists will be immersed in the needs, motivations and required outcomes of a project. We also look at risk management and how we can best mitigate risks and maximise delivery outcome.
We have significant experience with Government clients (in local, state and national levels). We understand the range of processes that can operate within governmet and believe that these need to be considered (and respected) for Government projects to run seamlessly. We are aware that stakeholder groups can be diverse and we have significant experience managing such stakeholders to deliver successful solutions.